10 Tips for E-Mail Use
- Delete That E-Mail – You have several choices. Scan headers and
delete everything you don’t need to know or act upon materially. It’s okay
to ignore an e-mail the same way you might a letter or a phone message.
And when you are sending messages, remember that they should be short and
informal and that they can’t replace a phone call.
- Break Free from Attachments – An enormous amount of time and energy is wasted
in the corporate world by people struggling with incompatible formats,
files that never arrive, and attachments that got garbled or stripped off
the message. Instead, find a good spot on a company intranet for posting
and downloading. And on the receiving end, of course, exercise extreme
care in opening up files from strangers, to avoid problems like the
- Count To Ten, Then Send – Don’t send e-mail when you are tired or
furious. E-mail can easily be angry, hurtful or critical. It takes a lot
of time to undo the damages. Treat e-mail like letters and phone calls,
wait for a calmer moment to respond.
- There’s Nothing Like The Real Thing – Never substitute e-mail for a necessary
face-to-face meeting, especially when it comes to reprimanding, rewarding
or firing someone. Also remember that misdirected messages can get messy,
especially when they are of a personal nature.
- A Stitch In Time – Take advantage of the time-saving bells and
whistles your email program offers. Keep an up-to-date address book, only
delete names and addresses if you are absolutely sure the person will not
reappear in your “digital life” again.
- Break The Chain – Chain e-mail is not only tacky, it’s banned
from many corporate networks. Consider the bandwidth lost to Bill Gates
jokes, and promises to pay you money…… these should be deleted as soon as
you get them. They only clog up the servers.
- Rumor, Gossip and Hearsay – Don’t pass on rumor or innuendo about real
people. This could come back to haunt you. E-mail can be easily forwarded
to the wrong person, or worse, to the subject of your non-affection. Not
only does e-mail have an uncanny ability of being resurrected, as
Microsoft knows, it can also be used against you in a court of law.
- Do Unto Others – Flaming – this is sending an abusive or
insulting e-mail. Usually a mistake! Would you say it in person?? If not,
then don’t send it.
- Personal Bandwidth – Remember the hierarchy when it comes to
communications. First there is face-to-face meetings, the phone calls,
then voice mail, and then e-mail. Face-to-face meetings have the most impact
and e-mail has the narrowest communications bandwidth. It’s hard enough to
communicate successfully under the best of circumstances. If it’s an
important message that can’t be said face-to-face, then pick up the phone,
or leave a voice mail. Or, if you must send an e-mail.
- No One Is Perfect – If it absolutely must be perfect, then don’t
e-mail it. E-mial can be the Bermuda Triangle of writing. Punctuation,
spelling and grammar get mysteriously lost. If your message must be error
free, it should be sent by another medium. If you insist on sending it via
e-mail, print it out and go over it line by line for errors. But if you
find yourself printing your email regularly, it means that either you or
the sender misunderstand the chief purpose of email.
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